IT Home News Feb. 16 came after users revealed that the Android version of Jingdong Financial App would intercept usersmobile page information without their knowledge. Jingdong Financial Customer Service responded to the privacy issue on Weibo, saying that Jingdong Finance would never collect any information without user authorization. The photo information that users exposed the event saw was the screenshot cache. As long as users did not choose to send it to the customer service, the content would be saved locally.
Jingdong Financial Customer Service said in a statement that users found this problem is a convenience function released by Jingdong Financial in December 2018. When users open Jingdong Financial App, screenshots will be considered to be related content that users want to complain or suggest. In order to facilitate communication, users can further choose whether to contact customer service and send pictures. Users exposed to this event see the image information is the screenshot cache, as long as the user does not choose to send to the customer service, these contents will be saved locally.
Jingdong Financial Customer Service said that Jingdong Financial App would not collect any information from users without authorization. Meanwhile, the function has been temporarily offline. In the future, the user security experience will be further improved and re-launched.
Jingdong Financial Customer Service Response
Statement on Feedback Question of Aarmu, a Chivalrous Man whose thin ribs have disappeared from [email protected]
1. Why is there a picture cache? Is it for stealing user privacy?
This is actually a handy little feature of our December 2018 release.
If the user opens Jingdong Financial App and takes a screenshot, we will think that the user may want to complain or suggest to our customer service. In order to facilitate communication between users and customer service, we display picture prompts in the upper left corner of the user interface. Users can further choose whether to contact customer service and send pictures.
The image in the video of the hero Amu is the local cache of the prompt image on the phone. The cached pictures are only used for prompts on usersmobile phones. As long as users do not choose to send them to customer service, these pictures will be kept in users mobile phones obediently. The backstage system of Jingdong Finance is absolutely invisible.
The following picture is a handy reminder of the pictures we usually see on the App page:
2. solemn promise: we will never collect any information without user authorization
The cached pictures are stored only in the users local mobile device, and are only for users local operation prompt, and will not be uploaded to the Jingdong Financial Background System. The pictures will be uploaded to the server only after the user chooses to send the customer service. The backstage system of Jingdong Finance will see the pictures.
We firmly safeguard user information security and will never collect any information without user authorization.
3. Jingdong Financial App appreciates the supervision of netizens and will immediately improve the user experience.
The small function of online picture assistant originally hoped to optimize user experience, but it brought bad feelings to users. We thank the warrior Amu for his supervision and apologize to the users. Jingdong Financial App has been temporarily offline photo assistant small function, to further improve the user safety experience before online, also welcome users to continue to monitor us with the most stringent standards.
Source: Editor-in-Charge of IT Home: Wang Fengzhi_NT2541