In recent years, the Civil Aviation Bureau attaches great importance to the service quality of civil aviation. Since 2016, the quality improvement of civil aviation service in 2016, civil aviation service quality standard in 2017 and construction of civil aviation service quality system in 2018 have been carried out for three years since 2016. In the special action of building the quality system of civil aviation service in 2018 from April 1st this year, it has been one of the nine key tasks of regulating the sales of passenger tickets and retreating the ticket and improving the ticket service level. In April 27th, the civil aviation bureau related business departments organized some airlines, online tourism platform (OTA) and other enterprises as well as the civil aviation bureau consumer affairs center and the China Aviation Transport Association to carry out the implementation of the passenger ticket refund policy and the special investigation of the passenger complaints, and deposit the current civil aviation ticket service. The problems have been combed, and the corresponding work will be deployed to the whole industry in the near future, and effective measures will be taken to further improve the level of ticket service, maintain the order of air transport market and protect the legitimate rights and interests of consumers. The refund of the air fare is unreasonable. The 15 companies were interviewed and no one was there. Not long ago, the column of Chinese News news and cross broadcast the Jiangsu consumer rights and interests protection committee to investigate the high price ticket refund, remarking of the situation, causing public opinion. In April 24th, the consumer rights and interests Committee of Jiangsu issued a survey report on the withdrawal of consumer airplane tickets, which clearly told the airlines and online ticket agents to explain the situation. However, after a week passed, no company came to accept the interview.