Weibo netizen Huazhong has released a video entitled The Secret of the Cup, which exposes the phenomenon of dirty cloth wiping cups in many five-star hotels in China. At present, this matter has made the latest progress.
Among the 14 hotels involved, 7 five-star hotels, such as Shanghai Baogli Hotel, were recently punished by Jingan District Health Care Commission, Huangpu District Health Care Commission and Pudong New District Health Care Commission respectively: warning, fine of 2,000 yuan.
So far, 13 five-star hotels have been punished by the local health authorities, except Sheraton Guihang Hotel in Guiyang, which has not yet issued a penalty decision due to the hearing procedure. Among them, the fines of 11 five-star hotels are 2,000 yuan.
The controversial 2000 yuan
After the amount of punishment was exposed, there was an uproar on the internet. Some netizens think that for a five-star hotel, a fine of 2,000 yuan may not be enough for a room for one night. The result of such punishment is too light.
Pictures from: microblog screenshots
In fact, although the public generally believes that the amount of fines is too low, they are punished according to the law.
In 2011, the former Ministry of Health promulgated the Rules for the Implementation of Regulations on Health Management in Public Places. It stipulates that operators of public places who fail to clean, disinfect, clean or reuse disposable articles and appliances in accordance with regulations may be ordered to make corrections within a time limit, give warnings and impose a fine of less than 2,000 yuan.
If it fails to make corrections within the time limit, it may be fined not less than 2000 yuan but not more than 20 000 yuan.
That is to say, if the hotel does not refuse to correct the situation, the fine of 2000 yuan has been the maximum amount of fine stipulated by the existing laws and regulations.
It is worth mentioning that, according to the penalty results of 14 hotels involved, compared with other hotels, Beijing Yian and Aman Hotel has the highest penalty amount of 15,000 yuan.
In this regard, Haidian District Health Planning Commission legal department staff said that the relevant departments are in accordance with the overdue no correction in the relevant provisions of the Rules to punish the Beijing Yian and Aman Hotel.
According to Yang Honghao, deputy director of Industry Institute of China Tourism Research Institute, the problem of five-star hotels exposed reflects the irregular management of high-star hotels. In the eyes of consumers, this is not only a sanitary problem of a dishcloth or a cup, but also the problem that the quality of service of consumers is not guaranteed, thus creating a crisis of trust in high-star hotels. In this case, consumers naturally feel that the fine is too small.
Zhang Guangrui, honorary director of the Tourism Research Center of the Chinese Academy of Social Sciences, said that the social impact of the exposure of the five-star hotel problem is great, and the publics expectations of punishment for the hotels involved are relatively high. However, the penalties for hotels involved can only be based on and must be based on existing legal provisions, and can not be controlled by public sentiment.
Zhang Guangrui reminded that the punishment itself has caused great damage to the brand reputation and user loyalty of these five-star hotels, and their actual losses are much greater than the explicit penalty.
2000 yuan, can you polish the health of five-star hotels?
From the legal point of view, the fine of 2000 yuan is indeed handled in accordance with the law, but the public is not satisfied with the results of such treatment.
In fact, it is not difficult to understand the publics concern that such a low penalty for hotels is difficult to form a deterrent.
Then, will the relevant departments punish the hotel by 2000 yuan according to law?
From the point of view of the amount of punishment, whether the amount is high or low, the effectiveness of single punishment is very low for correcting the dishonest and irresponsible situation in the whole service industry. Tang Jiansheng, deputy secretary-general of Shanghai Consumer Insurance Commission, said in an interview with CCTV.
In Tang Jianshengs view, strengthening the supervision and control of the service process and returning the right to know and supervision to consumers are the fundamental solutions to the problem.
Yang Honghao also said that for high-star hotels, a fine of 20,000 or 20,000 is not much different. But these hotels are exposed and discussed, which is itself a fight against the hotel and has a greater impact on its reputation. In the future, we can consider the punishment of star-lowering or even red card penalty to increase the cost of industry violations.
In this hotel storm, there is one more thing worth mentioning.
After The Secret of the Cup, another case arose, that is, the personal information of the informant was leaked.
Weibo netizen Huazhong Weibo said that personal passport information was leaked on the Internet and was prevented or attacked by hotels after the publication of The Secret of the Cup exposed the hygienic disorders in 14 hotels. In further investigation, Huazhong found Peng Mou, a hotel manager who first leaked his personal passport information, and reported the case to Shenzhen police.
On Jan. 9, Shenzhen police notified that Peng Mou, who leaked personal information about Huazhong, was given administrative detention for 7 days and fined 500 yuan.
On the issue of information security, no one is a visitor. Including Huazhong, everyones information security should be paid attention to, and all leaks of information should be punished accordingly.
Returning to the original five-star hotel issue, Huazhong said that if the event could eventually promote the hotel industry to take real measures to solve health problems, then the two months of suffering will be worth it.
It is gratifying to note that the head of the relevant regulatory authorities in Huangpu District of Shanghai recently said that in view of the peak check-out time and the peak cleaning time of hotels, the law enforcement time will be adjusted reasonably to ensure further discovery of possible illegal problems in hotels. At the same time, it is suggested that Hotels with conditions should equip room service personnel with recorders to check whether each operation is standard or not.
Although the public is controversial about the results of the punishment, if we can really let the relevant parts pay attention to and strengthen supervision, it is also a passing answer brought about by the incident. And we are more willing to pay attention to whether such routine regulation can really land in the future.
Source: Guo is responsible editor of through train: Zhang Xianchao_NN9310