China Consumption Association: Offo Customer Service Evaluation Back-to-Back Manual Services Need to Wait More than 46 seconds

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 China Consumption Association: Offo Customer Service Evaluation Back-to-Back Manual Services Need to Wait More than 46 seconds


Source: People are using shared bicycles. China News Agency reporter Zhang Yunzhao

BEIJING, Dec. 19 (Reporter Qiu Yu), China New Network Client, said in a survey of the enterprise service hotline released on Dec. 19 that in terms of overall evaluation, ofo ranked bottom among 47 enterprises in eight industries; in terms of the length of artificial waiting, ofo exceeded 46 seconds, ranking bottom. In the Internet travel industry, ofos manual customer service standards are the worst; in terms of inquiring invoices and resolving scanner failures, ofo also has a worse experience than Mobai and Little Blue. Recently, the downstairs of ofo headquarters is crowded with people waiting for deposit refund, and the number of online refund row users has surged by more than 10 million.

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Source: Liable Editor of CNN: Yao Liwei_NT6056