Men in Ctrip booking success but not on the plane whos pot?

category:Global
 Men in Ctrip booking success but not on the plane whos pot?


Alarm: you cant get on the plane by buying a ticket According to Mr. Wang, he and his colleagues on a business trip in Hubei on April 7th -10, planned to return from Hubei in April 11th, so from Ctrip to buy two tickets from Xiangyang to Mount Huangshan in April 11th. Because boarding time is more than 6 in the morning, Mr. Wang and his 11 days get up at 4 oclock to catch the plane. After arriving at the airport, they first used the machine to check-in. As a result, the machine showed no passenger information and recommended to the manual check-in department. Because the time is earlier, the manpower has not yet worked, Mr. Wang only has to wait until 6 oclock manual work time, this time is still in the airport stipulated time of check-in time. But surprisingly, airport staff said Mr. Wangs ticket information was in the open state and could not be checked. What Mr. Wang couldnt understand was that the Ctrip showed that the ticket was successful, and the ticket purchase also deducted the ticket. Why couldnt it be boarding? Mr. Wang at that time contacted Ctrip service, Ctrip service said Mr. Wang really bought a ticket, there is an order, no problem, but reaffirmed that it is not on duty, and the background of Ctrip has no way to deal with. Then Ctrip customer service said that we may have missed the plane. But Mr. Wang said that, even if the machine was unable to succeed, the time of duty was still enough when they were transferred, Ctrip service said to ask for leadership, and then did not reply. Set the ticket, why cant you get on the machine? In the past three days, Ctrip and airlines still did not reply, even the tickets did not retreat, which made Mr. Wang very angry. As a consumer, we must be the normal purchase of tickets, but because of the problem caused by Ctrip or happy aviation, we have not given any explanation to this day. In April 14th, Mr. Wang called the net to ask for help. Reason: agent handling airline ticket automatically meets ticket business. The reporter contacted the regional manager of Ctrip. The manager said that he was investigating at present, because it involved airlines, airports and so on, so the investigation took time. In April 16th, Ctrip to the reporter replied that after the follow-up verification, Ctrip booking, payment, tickets are normal, the matter is not caused by the carrier, specific reasons to understand from the airline. Ctrip indicates that passengers have been retreated. The reporter also contacted happy air, the responsible person of the happy airline said that the complaint and communication of the passengers and Ctrip had not been received before, and the investigation would be carried out immediately. In April 18th, the person in charge gave the survey results: when Ctrip took ticket for Mr. Wang, the airline ticketing system was automatically clearing the ticket. In fact, the ticket was not successful, but the carrier did not know for any reason, no verification, and the ticket was successful with the passengers. The person in charge said this was a very small, small probability event. We have been asking the agent to confirm it before the ticket is out, but because it is really a small probability event, the agent may not make a confirmation before the ticket is out. The airline is also responsible for the majority of the passengers, which is an industry practice. Some agents will take advantage of false passenger information to take advantage of more ticket sources, so the airline will make a regular automatic ticket clearance through the ticketing system, and do not make a timely confirmation of the falsehood. Clear the seats and leave the seats to those who really need the tickets. Airlines said they had taken the initiative to get in touch with passengers and explained to passengers. At the same time, he suggested that in order to avoid such a situation, passengers had better book tickets directly through the airlines official website. Before the dispatch, Mr. Wang told reporters that Ctrip had already returned the ticket and promised to compensate for the corresponding cost caused by the mistake. Source: Zhong an online editor: Wang Zheng _NN7526 The reporter also contacted happy air, the responsible person of the happy airline said that the complaint and communication of the passengers and Ctrip had not been received before, and the investigation would be carried out immediately. In April 18th, the person in charge gave the survey results: when Ctrip took ticket for Mr. Wang, the airline ticketing system was automatically clearing the ticket. In fact, the ticket was not successful, but the carrier did not know for any reason, no verification, and the ticket was successful with the passengers. The person in charge said this was a very small, small probability event. We have been asking the agent to confirm it before the ticket is out, but because it is really a small probability event, the agent may not make a confirmation before the ticket is out. The airline is also responsible for the majority of the passengers, which is an industry practice. Some agents will take advantage of false passenger information to take advantage of more ticket sources, so the airline will make a regular automatic ticket clearance through the ticketing system, and do not make a timely confirmation of the falsehood. Clear the seats and leave the seats to those who really need the tickets. Airlines said they had taken the initiative to get in touch with passengers and explained to passengers. At the same time, he suggested that in order to avoid such a situation, passengers had better book tickets directly through the airlines official website. Before the dispatch, Mr. Wang told reporters that Ctrip had already returned the ticket and promised to compensate for the corresponding cost caused by the mistake.