Media: ticket refund and alteration fee is too high to be monitored and actively taken as a positive action.

category:Global
 Media: ticket refund and alteration fee is too high to be monitored and actively taken as a positive action.


Under the heading, there is no dispute about the fact that domestic airline ticket refund fees are chaotic. The survey of 8 airlines and 7 internet ticket sales platform, exposing two common problems: one is a higher rate of refund, up to 3 times the maximum ticket price; two is a large difference in charge, the same trip ticket price difference is doubled. The survey found that 30% of the respondents had been heavily changed. At the end of last year, the Hangzhou passenger network booked a 900 yuan ticket and was told to return 1000 yuan for the refund of the ticket. At the beginning of this year, the 6415 yuan fares from Shenzhen citizens were asked to receive 9262 yuan, which eventually triggered an apology from the platform executives. In the framework of the rules, in the framework of the rules, because of the difference in technology, service and strength between the airline and the ticket selling platform, it is a normal market competition behavior to refund the ticket fee, but it is Zhou Yu hit the yellow cap, a wish to hit a wish and the free choice between the two parties. The company and the ticketing platform are in a strong initiative, and the airline passengers are in a inferior position. A strong unilateral formulation of a high refund fee is a result of the naked deprivation of the rights and interests of consumers. In fact, the airline and the ticket sales platform is in chaos because there is no uniform ticket refund for the domestic fee standards or rules, the actual operation is determined by the airline and the ticket platform unilaterally. For example, special ticket must not be refunded and so on, such as unusual articles, suspected of unfair form provisions, compared with the current provisions of the law, such as the provisions of the fair, is a clear tyrant clause. To this end, the pic experts appealed to the relevant management departments, the cancellation of special ticket must not be refunded provisions, the proposal to return to change the bill in advance time to determine the rate of charge and so on. As a matter of fact, the refund of the ticket is too high. It is not related to the lack of the rules for the refund of fees, rather, it is rather slow to act as a part of the relevant management departments. It is reported that the civil aviation passenger and luggage domestic transportation rules of China had been stipulated in 1996. The passengers were required to return tickets within 24 hours and two hours before the departure time, 10% refund of the ticket price; a refund within two hours, and a 20% refund fee for the ticket price. It is regrettable that the relevant provisions were deleted by the relevant management departments in 2004. Since there is no follow-up provisions to follow up the fill, leading to the lack of uniform refund of the cost of the domestic rules, the actual operation is determined by the airlines of the anomie. Although in January this year, the relevant departments issued the civil aviation passenger domestic transport service management regulations (Soliciting Comments), which stipulates that the return and change of the signature is: in accordance with the passenger ticket price for the application of the ticket conditions. I can not help but ask, what is the condition of the application of the ticket price? How can the executors operate in such a large and vague way? How does a right holder appeal to relief? I do not know, in view of the refund of air tickets, the cost of changing fees is very high. Is there any complaints in recent years? How many people have complained? From the survey, nearly 80% of consumers appeal that the fees should be collected according to the length of advance. The longer the advance time, the lower the rate. We call on the competent authorities to strengthen the management standards, supervise the airlines, e-commerce platforms, tourism companies, ticket agents and other institutions, and strictly comply with the regulations to collect the rate of withdrawal and reform, and effectively safeguard and protect the rights and interests of the airline passengers. It can be noted that after the investigation, the Jiangsu Security Commission will send the investigation report and relevant opinions to the relevant administrative departments, and discuss the rights and interests of the relevant airlines to guarantee the consumer. The relevant personages also suggest that civil aviation passengers domestic transportation service management regulations (Soliciting Comments) should be further concreted. It is suggested that a certain scale should be stipulated to facilitate the reference of all aviation enterprises so as to better protect the legitimate rights and interests of consumers. Of course, it is up to the relevant administrative departments to decide whether or not to cancel the ticket. To this, may as well be able to wait and see. The source of this article: Red Net Author: Chen Qinggui responsible editor: Ji Ke _b6492 I do not know, in view of the refund of air tickets, the cost of changing fees is very high. Is there any complaints in recent years? How many people have complained? From the survey, nearly 80% of consumers appeal that the fees should be collected according to the length of advance. The longer the advance time, the lower the rate. We call on the competent authorities to strengthen the management standards, supervise the airlines, e-commerce platforms, tourism companies, ticket agents and other institutions, and strictly comply with the regulations to collect the rate of withdrawal and reform, and effectively safeguard and protect the rights and interests of the airline passengers. It can be noted that after the investigation, the Jiangsu Security Commission will send the investigation report and relevant opinions to the relevant administrative departments, and discuss the rights and interests of the relevant airlines to guarantee the consumer. The relevant personages also suggest that civil aviation passengers domestic transportation service management regulations (Soliciting Comments) should be further concreted. It is suggested that a certain scale should be stipulated to facilitate the reference of all aviation enterprises so as to better protect the legitimate rights and interests of consumers. Of course, it is up to the relevant administrative departments to decide whether or not to cancel the ticket. To this, may as well be able to wait and see.